Privacy Policy

1. Introduction

AnchorFieldCrest ("we," "our," or "us") is dedicated to safeguarding your privacy. This Privacy Policy details the ways in which we gather, utilize, disclose, and protect your data when you access our website anchorfieldcrest.sbs or use our plumbing services.

Your use of our services implies your acceptance of the data handling described in this policy. This policy is in accordance with privacy laws such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and other pertinent Canadian privacy legislation.

2. Information We Collect

2.1 Personal Information

We gather personal details that you willingly supply to us when you:

• Book plumbing services
• Contact us via our website or telephone
• Sign up for our newsletter
• Complete forms on our website
• Seek estimates or consultations

The information collected may include:

• Name and contact details (email, phone, address)
• Financial details (securely processed by external partners)
• Specifications for services and property data
• Secondary contact details
• Instructions for accessing the property

2.2 Automatically Collected Information

Digital data is automatically recorded when you browse our website, including:

• IP address and geographical details
• Type and version of the browser
• Visited webpages and duration on our site
• Reference websites
• Device specifications (model, screen resolution, etc.)

2.3 Cookies and Tracking Technologies

To improve your browsing experience, we deploy cookies and akin tracking technologies. They aid us in:

• Storing your preferences
• Analyzing site usage and performance
• Delivering tailored content
• Enhancing our offerings

Browser settings or our cookie consent feature allow you to customize your cookie preferences.

3. How We Use Your Information

The information we collect serves to:

• Service Provision: To deliver plumbing services, arrange appointments, and discuss your projects
• Client Support: To address your questions and offer aid
• Payment Processing: To handle financial transactions and manage invoices
• Safety and Security: To guarantee the safety of our practices and protect against deceit
• Marketing: To send promotional content and news (with your agreement)
• Site Enhancement: To review visitation patterns and enhance website features
• Legislative Adherence: To abide by laws and regulations in force

4. Information Sharing and Disclosure

Your personal data is not sold, traded, or rented to external parties. Nonetheless, we might disclose your information under these conditions:

4.1 Service Partners

Our trusted third-party service collaborators who help us with payment handling, site hosting and upkeep, email circulation, analytics, and customer service might access your data.

4.2 Legal Obligations

We may be obliged to reveal your data when mandated by law, or during legal processes, court orders, urgent situations, or inquiries into likely fraud or illicit activities.

4.3 Company Transactions

Information may be transferred during business deals like mergers, acquisitions, or asset sales.

5. Data Security

We adopt suitable technical and administrative measures to shield your personal data from unauthorized entry, adjustments, revelation, or demolition. Included in these measures are encryption techniques, secure servers, entry regulations, periodic reviews, and personnel instruction.

However, it's important to note that no internet transmission or electronic storage method is entirely secure. We cannot promise complete security of your data.

6. Data Retention

We retain your personal details no longer than necessary to complete the objectives for which it was assembled, or as legally required. Typical retention periods:

• Service documentation: 7 years (for tax/legal reasons)
• Marketing interactions: until unsubscribe or account removal
• Web analytics data: 26 months
• Client service correspondence: 3 years from last communication
• Guarantee records: Span of the guarantee period

7. Your Rights and Options

You possess the right to view, amend, delete your personal details (as law permits), transfer data, opt out of marketing communications, and adjust cookie configurations. Contact us using the details below to exercise these rights.

8. External Services

8.1 Google Analytics

We utilize Google Analytics for insight on website engagement. Opting out is possible through the Google Analytics Opt-out Browser Add-on.

8.2 Social Platforms

Links to social platforms with separate privacy practices may be found on our website.

8.3 Payment Processing Companies

Transactions are managed by third-party processors that comply with PCI DSS standards.

9. International Data Transfers

Your details may be stored and processed in countries different from your country. We maintain safeguards according to pertinent privacy laws.

10. Youth Privacy

We do not intentionally collect data from children under 13. Should you realize a minor has provided us with data, please get in touch right away.

11. Adjustments to This Privacy Policy

We may revise this Privacy Policy to mirror changes in our operation or law. We will apprise you by updating the policy on our page, alerting registered users via email, or displaying a notice on our site. Continuing to use our services following these updates indicates your agreement.

12. Contact Information

For inquiries regarding this Privacy Policy or our data practices, get in touch at:

13. Observance of Google Ads User Consent Policy

We adhere to the Google Ads user consent protocols. You may modify cookie or tracking settings any time using our cookie settings.