Refund Policy
Transparent and just refund provisions for your assurance
Overview
At AnchorFieldCrest, we recognize that situations may change, and are committed to providing clear and equitable refund conditions. This policy will detail under what circumstances refunds can be provided for plumbing services.
Before you book our services, please familiarize yourself with this policy. By securing our services at AnchorFieldCrest, you're consenting to adhere to the terms of these refund conditions.
Standard Cancellation and Refund Schedule
More than 48 Hours Before Service
Qualifies for: Full reimbursement minus any transaction fees
Transaction Period: 5-7 working days
Transaction Fee: £25 for payments via credit card
Prerequisites: Cancellation must be formally requested via email or telephone
24-48 Hours Before Service
Qualifies for: Half of the initial deposit sum
Transaction Period: 7-10 working days
Transaction Fee: £15 subtraction from the reimbursement
Prerequisites: Cancellation must have a justifiable reason; administrative expenses will be incurred
Less than 24 Hours Before Service
Qualifies for: The deposit is non-refundable
Exception: Emergency situations may be eligible for consideration
Alternative: Service credits might be offered based on managerial decision
Prerequisites: Official proof required for claims regarding emergencies
Emergency Service Guarantee
Our Commitment to Emergency Responses
For urgent plumbing needs, we commit to responding within 2 hours. Should we fail to uphold this commitment:
- Discount: 20% reduction on the service call charge
- Attend Promptly: Expedited service for the soonest availability
- Credit Offer: Compensation credit for immediate situations in the future
Evaluating Emergency Services
We promptly address emergency calls with:
- Immediate deployment of qualified plumbers
- Constant readiness for urgent needs
- Swift evaluation of plumbing emergencies
- Interim measures to stop further damages
- Detailed plans for full repairs
Response Interval: Emergency consultations are evaluated and acted on within 30 minutes.
Medical Emergency Refunds
Circumstances of Urgency
Medical emergencies are unforeseen events. The conditions below may qualify for special allowances:
- Sudden health issues or injuries requiring hospital admissions
- Passing of a family member
- Unexpected military duties or recalls
- Jury summons or legal mandates
- Natural calamities impeding access to your property
Verification for Emergency Refunds
For emergency reimbursement requests, please provide:
- Authenticated medical records or hospital papers
- Death certificate (if relevant)
- Verified military commands
- Legal summons or jury notifications
- Official decrees or barriers to access
Processing: Reimbursements for emergencies will be executed within 3-5 business days upon presentation of valid documents.
Adjustments by the Service Providers
Unexpected Changes Among Technicians
In the event that your designated technician is unable to attend:
- Replacement: We'll allocate a different capable technician
- Rescheduling: We will arrange the service for a new date that suits you
- Money-Back: In the case that we cannot provide the service within a 48-hour timeframe
- Compensation: Possible discounts may be offered for the inconvenience caused
Availability of Required Materials
Should there be a lack of necessary materials:
- Efforts will be made to find alternative supplies
- Adjustments to the project timeline will be made
- Pro-rated reimbursements for delays exceeding 72 hours
- There may be fees for storing in the case of postponed projects
Method for Refund Transactions
Refund to Original Payment Avenue
Reimbursements will be made through the same financial medium used to make the booking:
- For Credit Cards: Spanning 5-7 business days
- For Bank Transactions: Spanning 7-10 business days
- For Cash or Cheques: Spanning 3-5 business days
Fees for Transactions
Credit Card Transactions
£25 for cancellations made over 48 hours prior
Processing for Bank Transfers
£15 charge for all bank transfer reimbursements
Cancellation of Emergency Services
£100 for terminating emergency services
Credit Options with the Service
Circumstances for Credit Issuance
Credits for services might be proposed instead of refunds under certain scenarios:
- Last-minute cancellations (with less than a 24-hour notice)
- Service perturbations
- Concerns pertaining to client satisfaction
- Delays that are beyond our capacity to control
Conditions for the Credit
- Validity: 12 months from the date of issuance
- Transfer Restrictions: Credits cannot be transferred to other individuals
- Worth: Equivalent to the full value of the service (exempt from transaction fees)
- Application: Applicable to any service on offer
- Expiry: No prolongation beyond the 12-month period
Proportional Service Reimbursements
Interruptions in Service
If your service is halted or left incomplete due to our oversight:
- Scaled-down refund in correlation with the work that has been performed
- Credit equivalent to the value of the future service
- Complimentary additional services as a follow-up
Unanticipated Conditions at the Site
If unforeseen site issues prevent the completion of the service:
- An assessment charge may be necessary
- A refund for the uncompleted work may be issued
- An updated quotation for additional work needed
Conflict Resolution
Should you find the decision on your refund request unsatisfactory, you have the right to:
- Seek a reassessment from our administrative crew
- Put forth additional substantiation or proof
- Engage with customer rights organizations for a solution
- Access legal actions according to the law
Procedures to Initiate a Refund Request
Step 1: Get in Touch
Initiate your refund request via:
- Email: [email protected]
- Phone: +44 20 8123 4567
- Directly at our branch office
Step 2: Submission of Information
Include these particulars in your application:
- Confirmation number for the service
- Scheduled date and time for the service
- Cause for annulment
- Justifying documents (where necessitated)
- Your favored method to receive the refund
Step 3: Assessment and Execution
Our team will confirm receipt of your application within a day, evaluate it in line with our policy, conclude within two days, and implement approved refunds as per the timelines provided.
Vital Considerations
- All applications for refunds are to be made in writing
- Refunds are executed in £ irrespective of the original currency used for payment
- Guarantees on service are dependent upon on-site conditions
- Alterations to this policy will be communicated 30 days in advance
- Refunds are subject to relevant taxes and legal stipulations
Points of Contact
For inquiries related to refunds or to put forward a request for a refund:
Refunds Office
AnchorFieldCrest Plumbing Enterprises Inc.
152 Curtain Road, Shoreditch
London EC2A 3AT
United Kingdom
Phone: +44 20 8123 4567
Email: [email protected]
Open Hours: Monday–Friday, from 9:00 AM – 5:00 PM