Terms & Conditions

1. Introduction

Welcome to AnchorFieldCrest ("us," "we," or "our"). These Terms & Conditions ("Terms") oversee your interaction with our plumbing services and framework presented at anchorfieldcrest.sbs (the "Service") administered by AnchorFieldCrest.

By requesting a service or using our Service, you consent to adhere to these Terms. Should you object to any aspect of these terms, you may not utilize the Service.

2. Service Overview

AnchorFieldCrest offers superior plumbing services, which include, but are not limited to:

• Rapid plumbing repairs in emergencies
• Renovations of bathrooms and kitchens
• Solutions for commercial plumbing
• Comprehensive plumbing projects
• Regular maintenance and inspection services

All services are subject to their availability and specific site conditions. We retain the right to alter or cease services without prior notice.

3. Booking and Reservations

3.1 Booking Process

To secure a service, you are required to:

• Have reached the majority age of 18 years
• Provide factual and exhaustive information
• Accept these Terms & Conditions
• Grant entry to the premises at the agreed times

3.2 Confirmation

Confirmation of your service reservation is effected only upon our delivery of a written confirmation. We reserve the prerogative to decline service to any individual at our sole judgment.

3.3 Availability

Booking a service is contingent upon the accessibility of technicians and the suitability of the site. Efforts will be made to adhere to your preferred scheduling as far as is practicable.

4. Payment Terms

4.1 Pricing

All service quotes are denominated in £ and encompass applicable taxes unless specified otherwise. Prices are amenable to revision without notification.

4.2 Payment Schedule

• Payment for emergency services: due immediately upon service completion
• For projects over £1,000: a 50% upfront payment is required at the time of reservation
• Final balance: Payable at the culmination of the project
• Auxiliary charges (if incurred): Payable in full upon service completion

4.3 Payment Methods

We welcome payments via major credit cards, electronic bank transfers, and endorsed cheques. Payment processing is executed through safeguarded, encrypted procedures.

5. Cancellation and Refund Policy

5.1 Customer Cancellations

• More than 48 hours prior to service: Deposit returned in full
• 24-48 hours before service: 50% of deposit refunded
• Within 24 hours of service: Deposit is non-refundable
• Cancellations of emergency services: Attract a cancellation charge of £100

5.2 Emergency Service Guarantee

Our commitment to emergency services includes a response time within 2 hours. Should we fail to meet this assurance due to unexpected events, we shall:

• Offer a 20% reduction on the service charge
• Assign priority to your call for the next immediate slot

5.3 Project Delays

Should project delays materialize on account of unexpected site conditions or material scarcities, we will inform you of the revised schedule and make the necessary adjustments accordingly.

6. Safety and Site Conduct

6.1 Safety Requirements

All proprietors must:

• Ensure the work zones are safely and clearly reachable
• Reveal any potential hazards or unsafe conditions
• Prevent children and pets from accessing work zones
• Adhere to instruction provided by our technicians for safety

6.2 Site Preparation

It is the customer's responsibility to:

• Relocate personal items from the work zones
• Facilitate adequate space for conducting work
• Ensure pets are controlled during servicing hours
• Notify neighboring residents of impending work activities

6.3 Conduct

Providing a secure environment for work is essential. Should the work site conditions pose a risk to our staff or entail potential damage, we reserve the right to halt services.

7. Liability and Insurance

7.1 Our Liability

Our responsibility is confined to the sum paid for your service. We do not hold accountability for:

• Conditions of plumbing that existed prior to our service
• Harm imputable to concealed faults
• Indirect harm stemming from interruptions of service
• Problems associated with inappropriate upkeep

7.2 Insurance Coverage

Our operations and services are insured comprehensively against liabilities. Property insurance is the responsibility of the customer.

7.3 Warranty

Warranties pertaining to the quality of our labor are outlined in your service agreement. Manufacturer warranties are applicable to materials and components used.

8. Modifications and Project Changes

Adjustments to project details may be necessary due to site-specific requirements, updates in building regulations, and the availability of materials. Any such amendments will be communicated and consented to beforehand.

9. Force Majeure

We are exempt from obligations of service in the event of unforeseeable disruptions beyond our control, such as but not restricted to:

• Extreme weather events
• Natural calamities
• Mandates from the government
• Disruptions of utility services
• Delays in the supply chain of materials

10. Privacy and Data Protection

Your privacy is addressed per our Privacy Policy. By engaging with our services, you agree to the compilation and employment of your details as stated within our Privacy Policy.

11. Intellectual Property

The material on our digital platform, such as text, illustrations, symbols, and visuals, is safeguarded by laws of copyright and trademarks. Replication, dissemination, or the generation of derivative works without our direct authorization is prohibited.

12. Governing Law

The stipulations of these Terms are regulated by the laws in force within United Kingdom. Any contentions shall be addressed in the judicial courts residing in London, United Kingdom.

13. Changes to Terms

We retain the right to revise these Terms periodically. Any alterations will be posted on our website, complemented by an updated date of revision. Continuation of service utilization signifies agreement to the amended terms.

14. Contact Information

If you have inquiries regarding these Terms & Conditions, please engage with us at: